Paul eedman state farm golden1/21/2024 ![]() ![]() The only person that called was Stephanie - not you ( months ago from you leaving this response) and I had no interest in returning her call and I told you that on your vm during work hours." Also Paul, I have my phone records too so just tell the truth from now on. Not only that but bc of you I’ll probably be switching companies next week. ![]() ![]() All you had to do was tell the truth and call me to resolve this but you didn’t and now we are here. Thanks for making me look elsewhere for insurance though. Btw, The last VM I left you was certainly during business hours. That’s when I called after hours bc I had to complain about your awful representatives that are doing your job and not well. I can give names if you’d like but I’ve already reported them with corporate. I guess offering customers a Starbucks card for a good review ( yes you did that and I will let them know ) works for your reviews but I’m telling the truth on here so trust me this won’t be taken down and I will now bring this to my agent and if I need to the BBB. I also sent you several emails but what happened there? My email was full? I don’t think so. Unfortunately for you I will be taking this further with State Farm and leaving it up to them. Look how long it took to respond to me and my mailbox is not full. I will absolutely not delete this and I’m taking this further. ![]() It has been going on far too long and I’ve given them multiple chances to correct it. I’ve had enough of the incompetence and rudeness of the staff here so I decided to leave recently. A few weeks ago, I had to call about my bill I needed answers to and his staff member told me the wrong information and then rudely snapped “ Look, I’m not in Billing, you know what I’m sayin?” So incredibly unprofessional. I have spoken with Paul about this and he was nice and professional and told me he’d talk to his staff. If you don’t know the answer, I have patience up to an extent with that but when you are just downright rude and unhelpful, I certainly do not. When she left, I noticed a huge change and staff seem irritated, defensive and unprofessional when I ask them a question about my bill. "I was a customer here for a while and in the beginning there was a nice representative I could go to if I had questions about billing and such and she was very pleasant and helpful. ![]()
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